Support, without the runaround

Have a question before you send a request—or need to clarify something after submitting? Tell us what you’re planning and we’ll help you get to a clear confirmation.

Common questions we can help with

  • Which date options work best for your group?
  • What’s included vs. what you’ll need to bring?
  • Accessibility notes and participation guidance.
  • Timing questions and meeting context.

How to message us

If you already have a request in mind, include the experience name and your preferred date. If you’re still deciding, tell us your group size and what you want the day to feel like.

For the fastest response, include: traveler count, preferred date, and any important accessibility or comfort notes.
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Support desk FAQs

Yes. Send a follow-up message with what you’d like to adjust—date, group details, or questions about what to bring. We’ll review and respond with guidance.
Include age ranges or notes in your message. We’ll share participation guidance and any considerations so you can plan comfortably.
We’ll do our best to provide accurate guidance based on your notes. If anything is unclear, we’ll ask a follow-up question so you’re not left guessing.

Need to start from scratch?

Choose the experience you’re considering, then use the inquiry form to tell us what you want the day to feel like. We’ll help you get to a clear confirmation.

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